Customer Success
Customer Success
72ft Sunseeker Predator
Parts Supplied: Emergency MTU Impeller Kit - Mediterranean Charter Yacht Vessel: 72ft Sunseeker Predator Engine: Twin MTU 12V 2000 M94 (1,850 HP each) Location: Greek Islands Date: August 2024 The Situation UK-registered charter yacht operating in the Cyclades with guests aboard. Port engine overheating alarm during passage from Mykonos to Paros. Temperature rising rapidly. Captain shut down engine immediately. Local marine engineer diagnosed failed raw water impeller. Three vanes missing. Next charter booking scheduled in 4 days. Local suppliers quoted 2-3 weeks for genuine MTU parts. What We Supplied MTU Raw Water Pump Impeller Kit (Part 51061020126) x2 Pump gasket sets x2 Heat exchanger zinc anodes x8 Emergency coolant additive Timeline Day 1, 14:30 GMT: Captain contacted us via WhatsApp from Mykonos Day 1, 14:45 GMT: Confirmed parts in UK stock Day 1, 16:00 GMT: Quote approved, dispatched same day via DHL Express Day 3, 09:00 Local: Parts delivered to marina in Piraeus Day 3, 14:00 Local: MTU-authorized service partner completed installation Day 3, 17:00 Local: Sea trial successful, both engines operational Parts Total: 487 GBP plus express air freight to Greece Installation Completed by MTU-authorized marine service partner in Piraeus, Greece. Result Vessel back in service with 1 day to spare. Charter guests transferred to vessel as scheduled. No charter cancellation. No lost revenue. Captain's Feedback Three local suppliers said minimum 2-3 weeks for genuine MTU impellers. One suggested an aftermarket alternative. OE Engine Parts had genuine MTU parts in Greece within 36 hours. Professional service, zero excuses, problem solved. They saved our entire charter season. Captain, 72ft Sunseeker Predator Why This Mattered Charter yacht operations require genuine OE parts with full traceability. Aftermarket impellers void MTU warranties and risk catastrophic engine damage. A cancelled charter costs 15,000-25,000 GBP in lost revenue plus reputation damage. Fast access to genuine MTU parts anywhere in the world is not optional for professional yacht operations. It is essential. Need Emergency Parts Worldwide? WhatsApp: +44 7599 451070 (24/7) Call: +44 1473 728678 Email: info@oeengineparts.com Photo Credits: Vessel photo: Courtesy of vessel captain Parts photos: OE Engine Parts
55ft Azimut Flybridge
Parts Supplied: Caterpillar C18 Service Kit - Mykonos Charter Yacht Vessel: 55ft Azimut Flybridge Engine: Twin Caterpillar C18 ACERT (1,015 HP each) Location: Mykonos, Greece Date: July 2024 The Situation Family-owned charter yacht operating out of Mykonos during peak season. Both engines approaching 800-hour service interval. Local marine service yard had parts on order from Athens supplier for 10 days with no firm delivery date. Peak charter bookings scheduled throughout July and August. Vessel required complete 800-hour service kits for both engines. Classification survey due in September required full service documentation with genuine Cat parts. Owner facing potential cancellations and loss of 20,000 GBP seasonal revenue. What We Supplied Per Engine x2 Sets: Engine oil filters x3 Fuel filters (primary and secondary) Air filter elements (primary and safety) Coolant filter/conditioner Fuel water separator elements Raw water impeller kits Heat exchanger zinc anodes x6 Serpentine belt sets Complete gasket and seal kits Cat engine oil (20L drums) x8 Cat coolant (5L) x4 Timeline Day 1, 11:00 GMT: Yacht owner contacted us via email from Mykonos Day 1, 13:30 GMT: Confirmed complete service kits in UK stock Day 1, 15:00 GMT: Quote provided with Cat part numbers and certifications Day 1, 17:00 GMT: Order approved, dispatched same day via DHL Express Day 4, 10:00 Local: Parts delivered to yacht marina in Mykonos Day 4-5: Local service yard completed both engines Day 6: Sea trial successful, returned to charter service Parts Total: 2,340 GBP including express shipping to Greece Installation Completed by authorized Cat service technician at Mykonos marina. Result Both engines serviced on schedule. No charter cancellations. Full service documentation provided for classification survey. Vessel operational throughout peak season earning full charter revenue. Why This Mattered Charter yacht operations depend on reliable service scheduling during brief weather windows. A 10-day parts delay during peak season means cancelled bookings, disappointed clients, and lost revenue that cannot be recovered. Peak season charter rates for a 55ft yacht in Greek islands range from 8,000 to 15,000 GBP per week. Every day of downtime during July and August represents significant financial loss plus reputation damage. Fast access to genuine Cat parts with proper documentation is not optional for professional charter operations. It is essential. Need Emergency Parts Worldwide? WhatsApp: +44 7599 451070 Tel: +44 1473 728678 Email: info@oeengineparts.com Photo Credits: Vessel photo: Courtesy of vessel owner Parts photos: OE Engine Parts
72ft Sunseeker Predator
Parts Supplied: Emergency MTU Impeller Kit - Mediterranean Charter Yacht Vessel: 72ft Sunseeker Predator Engine: Twin MTU 12V 2000 M94 (1,850 HP each) Location: Greek Islands Date: August 2024 The Situation UK-registered charter yacht operating in the Cyclades with guests aboard. Port engine overheating alarm during passage from Mykonos to Paros. Temperature rising rapidly. Captain shut down engine immediately. Local marine engineer diagnosed failed raw water impeller. Three vanes missing. Next charter booking scheduled in 4 days. Local suppliers quoted 2-3 weeks for genuine MTU parts. What We Supplied MTU Raw Water Pump Impeller Kit (Part 51061020126) x2 Pump gasket sets x2 Heat exchanger zinc anodes x8 Emergency coolant additive Timeline Day 1, 14:30 GMT: Captain contacted us via WhatsApp from Mykonos Day 1, 14:45 GMT: Confirmed parts in UK stock Day 1, 16:00 GMT: Quote approved, dispatched same day via DHL Express Day 3, 09:00 Local: Parts delivered to marina in Piraeus Day 3, 14:00 Local: MTU-authorized service partner completed installation Day 3, 17:00 Local: Sea trial successful, both engines operational Parts Total: 487 GBP plus express air freight to Greece Installation Completed by MTU-authorized marine service partner in Piraeus, Greece. Result Vessel back in service with 1 day to spare. Charter guests transferred to vessel as scheduled. No charter cancellation. No lost revenue. Captain's Feedback Three local suppliers said minimum 2-3 weeks for genuine MTU impellers. One suggested an aftermarket alternative. OE Engine Parts had genuine MTU parts in Greece within 36 hours. Professional service, zero excuses, problem solved. They saved our entire charter season. Captain, 72ft Sunseeker Predator Why This Mattered Charter yacht operations require genuine OE parts with full traceability. Aftermarket impellers void MTU warranties and risk catastrophic engine damage. A cancelled charter costs 15,000-25,000 GBP in lost revenue plus reputation damage. Fast access to genuine MTU parts anywhere in the world is not optional for professional yacht operations. It is essential. Need Emergency Parts Worldwide? WhatsApp: +44 7599 451070 (24/7) Call: +44 1473 728678 Email: info@oeengineparts.com Photo Credits: Vessel photo: Courtesy of vessel captain Parts photos: OE Engine Parts
55ft Azimut Flybridge
Parts Supplied: Caterpillar C18 Service Kit - Mykonos Charter Yacht Vessel: 55ft Azimut Flybridge Engine: Twin Caterpillar C18 ACERT (1,015 HP each) Location: Mykonos, Greece Date: July 2024 The Situation Family-owned charter yacht operating out of Mykonos during peak season. Both engines approaching 800-hour service interval. Local marine service yard had parts on order from Athens supplier for 10 days with no firm delivery date. Peak charter bookings scheduled throughout July and August. Vessel required complete 800-hour service kits for both engines. Classification survey due in September required full service documentation with genuine Cat parts. Owner facing potential cancellations and loss of 20,000 GBP seasonal revenue. What We Supplied Per Engine x2 Sets: Engine oil filters x3 Fuel filters (primary and secondary) Air filter elements (primary and safety) Coolant filter/conditioner Fuel water separator elements Raw water impeller kits Heat exchanger zinc anodes x6 Serpentine belt sets Complete gasket and seal kits Cat engine oil (20L drums) x8 Cat coolant (5L) x4 Timeline Day 1, 11:00 GMT: Yacht owner contacted us via email from Mykonos Day 1, 13:30 GMT: Confirmed complete service kits in UK stock Day 1, 15:00 GMT: Quote provided with Cat part numbers and certifications Day 1, 17:00 GMT: Order approved, dispatched same day via DHL Express Day 4, 10:00 Local: Parts delivered to yacht marina in Mykonos Day 4-5: Local service yard completed both engines Day 6: Sea trial successful, returned to charter service Parts Total: 2,340 GBP including express shipping to Greece Installation Completed by authorized Cat service technician at Mykonos marina. Result Both engines serviced on schedule. No charter cancellations. Full service documentation provided for classification survey. Vessel operational throughout peak season earning full charter revenue. Why This Mattered Charter yacht operations depend on reliable service scheduling during brief weather windows. A 10-day parts delay during peak season means cancelled bookings, disappointed clients, and lost revenue that cannot be recovered. Peak season charter rates for a 55ft yacht in Greek islands range from 8,000 to 15,000 GBP per week. Every day of downtime during July and August represents significant financial loss plus reputation damage. Fast access to genuine Cat parts with proper documentation is not optional for professional charter operations. It is essential. Need Emergency Parts Worldwide? WhatsApp: +44 7599 451070 Tel: +44 1473 728678 Email: info@oeengineparts.com Photo Credits: Vessel photo: Courtesy of vessel owner Parts photos: OE Engine Parts
72ft Sunseeker Predator
Parts Supplied: Emergency MTU Impeller Kit - Mediterranean Charter Yacht Vessel: 72ft Sunseeker Predator Engine: Twin MTU 12V 2000 M94 (1,850 HP each) Location: Greek Islands Date: August 2024 The Situation UK-registered charter yacht operating in the Cyclades with guests aboard. Port engine overheating alarm during passage from Mykonos to Paros. Temperature rising rapidly. Captain shut down engine immediately. Local marine engineer diagnosed failed raw water impeller. Three vanes missing. Next charter booking scheduled in 4 days. Local suppliers quoted 2-3 weeks for genuine MTU parts. What We Supplied MTU Raw Water Pump Impeller Kit (Part 51061020126) x2 Pump gasket sets x2 Heat exchanger zinc anodes x8 Emergency coolant additive Timeline Day 1, 14:30 GMT: Captain contacted us via WhatsApp from Mykonos Day 1, 14:45 GMT: Confirmed parts in UK stock Day 1, 16:00 GMT: Quote approved, dispatched same day via DHL Express Day 3, 09:00 Local: Parts delivered to marina in Piraeus Day 3, 14:00 Local: MTU-authorized service partner completed installation Day 3, 17:00 Local: Sea trial successful, both engines operational Parts Total: 487 GBP plus express air freight to Greece Installation Completed by MTU-authorized marine service partner in Piraeus, Greece. Result Vessel back in service with 1 day to spare. Charter guests transferred to vessel as scheduled. No charter cancellation. No lost revenue. Captain's Feedback Three local suppliers said minimum 2-3 weeks for genuine MTU impellers. One suggested an aftermarket alternative. OE Engine Parts had genuine MTU parts in Greece within 36 hours. Professional service, zero excuses, problem solved. They saved our entire charter season. Captain, 72ft Sunseeker Predator Why This Mattered Charter yacht operations require genuine OE parts with full traceability. Aftermarket impellers void MTU warranties and risk catastrophic engine damage. A cancelled charter costs 15,000-25,000 GBP in lost revenue plus reputation damage. Fast access to genuine MTU parts anywhere in the world is not optional for professional yacht operations. It is essential. Need Emergency Parts Worldwide? WhatsApp: +44 7599 451070 (24/7) Call: +44 1473 728678 Email: info@oeengineparts.com Photo Credits: Vessel photo: Courtesy of vessel captain Parts photos: OE Engine Parts
55ft Azimut Flybridge
Parts Supplied: Caterpillar C18 Service Kit - Mykonos Charter Yacht Vessel: 55ft Azimut Flybridge Engine: Twin Caterpillar C18 ACERT (1,015 HP each) Location: Mykonos, Greece Date: July 2024 The Situation Family-owned charter yacht operating out of Mykonos during peak season. Both engines approaching 800-hour service interval. Local marine service yard had parts on order from Athens supplier for 10 days with no firm delivery date. Peak charter bookings scheduled throughout July and August. Vessel required complete 800-hour service kits for both engines. Classification survey due in September required full service documentation with genuine Cat parts. Owner facing potential cancellations and loss of 20,000 GBP seasonal revenue. What We Supplied Per Engine x2 Sets: Engine oil filters x3 Fuel filters (primary and secondary) Air filter elements (primary and safety) Coolant filter/conditioner Fuel water separator elements Raw water impeller kits Heat exchanger zinc anodes x6 Serpentine belt sets Complete gasket and seal kits Cat engine oil (20L drums) x8 Cat coolant (5L) x4 Timeline Day 1, 11:00 GMT: Yacht owner contacted us via email from Mykonos Day 1, 13:30 GMT: Confirmed complete service kits in UK stock Day 1, 15:00 GMT: Quote provided with Cat part numbers and certifications Day 1, 17:00 GMT: Order approved, dispatched same day via DHL Express Day 4, 10:00 Local: Parts delivered to yacht marina in Mykonos Day 4-5: Local service yard completed both engines Day 6: Sea trial successful, returned to charter service Parts Total: 2,340 GBP including express shipping to Greece Installation Completed by authorized Cat service technician at Mykonos marina. Result Both engines serviced on schedule. No charter cancellations. Full service documentation provided for classification survey. Vessel operational throughout peak season earning full charter revenue. Why This Mattered Charter yacht operations depend on reliable service scheduling during brief weather windows. A 10-day parts delay during peak season means cancelled bookings, disappointed clients, and lost revenue that cannot be recovered. Peak season charter rates for a 55ft yacht in Greek islands range from 8,000 to 15,000 GBP per week. Every day of downtime during July and August represents significant financial loss plus reputation damage. Fast access to genuine Cat parts with proper documentation is not optional for professional charter operations. It is essential. Need Emergency Parts Worldwide? WhatsApp: +44 7599 451070 Tel: +44 1473 728678 Email: info@oeengineparts.com Photo Credits: Vessel photo: Courtesy of vessel owner Parts photos: OE Engine Parts
OE Engine Parts & You
Do you have a unique store location with a passion for minimalist design and timeless aesthetics? We are always looking to partner with like-minded individuals who have the perfect space to showcase our curated collection. If you own or operate a space that aligns with our philosophy of understated luxury and refined craftsmanship, we’d love to collaborate with you.
OE Engine Parts & You
Do you have a unique store location with a passion for minimalist design and timeless aesthetics? We are always looking to partner with like-minded individuals who have the perfect space to showcase our curated collection. If you own or operate a space that aligns with our philosophy of understated luxury and refined craftsmanship, we’d love to collaborate with you.